General Information

Read some of our customer's frequently asked questions below.

 

Products

 

Are all of your pieces made in Malaysia?

Jarblo.com is a leading Malaysia furniture manufacturer and exporter who have maintained a domestic production presence with factories in Muar, Johor. In an effort to meet the needs of all of our customers, we are proud to be able to offer a wide range of products domestically produced.

 

Do you have instructions on assembling furniture?

Assembly instructions are always included with the furniture.

 

Orders

 

Is there a first time customer discount?

At Jarblo.com, we stand by our products and our service and are pround of the value we provide to our customer. All of our products directly from the factory to you. We are a direct to consumer company cutting out the middle man ensuring you receive the quality product you deserve at unbeatable prices. So, we don’t have a first time customer discount.

 

Do I have to create an account to purchase?

Yes. We hold our customers’ information in the highest confidence. Creating an account helps us to ensure that your order and order information are available to you and you alone.

 

Does Jarblo.com accept major credit cards?

All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard, and we also offer bank transfers and online payment.

 

What should I do if a transaction fails?

Transactions could fail due to multiple reasons. Please check for the following:

  • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
  • Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to [email protected]

 

Is it safe to use my credit card, debit card or net banking?

Absolutely. Shopping with Jarblo.com is completely safe. Transactions with Jarblo.com are via the secured payment gateway. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

 

If I order more than one item, will they all arrive at the same time?

Yes, whenever possible. The ultimate goal of Jarblo.com is to make the experience of furnishing your place as convenient as possible. One site- one quick and easy delivery

 

How can I place a bulk order?

If you wish to place an order of large quantities, or if you wish to order for your business/home/guest house etc, do write in at [email protected]

 

How can I order repair parts?

For fastest service, contact our customer service [email protected], they will have a record of your purchase and send you the repair parts.

 

Am I able to make changes to my order?

Because we understand that furniture purchases are a big decision, we do have a 24-hour hold period after you place your order online, should there be a need to change your order. Please contact our customer service [email protected]

 

Delivery

 

What is the status of my order?

On average, our stocked will ship within two to four days. You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door.

 

Will the delivery team be able to remove my old furniture?

Our delivery teams will not be able to move or remove any existing furniture. To ensure a successful delivery, we do ask that you have your space prepared to receive your new pieces.

 

What do I do if my furniture is damaged during shipping?

No need to worry if anything is damaged in transit to you – we have you covered! Most things can be fixed or replaced. Before refusing delivery, please be sure to give us a call, and we can assess the damage and determine the best solution moving forward.

Take some pictures of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage here. We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture medic who’s both qualified to address your particular issue and available.

 

Does delivery include assembly / set-up?

Jarblo.com does not provide set-up, because some exceptions might be our bed, bookcase, and wall-unit collections, which require simple assembly. If you still want help assembling your furniture, our customer service [email protected] is glad to help you.

 

I have an issue with scheduling my delivery, what can I do?

We put a lot of love in the furniture we build and the care we take for our customers, and we choose our shipping companies carefully to continue that experience outside of Jarblo.com. If you’re having any issues during the delivery process, don’t hesitate to email us [email protected] so we can help.

 

Returns

 

I have an issue with an item, how do I handle that?

We're so sorry to hear that you have an issue with one of our products. We stand behind the quality of our products and want you to be happy with your purchase for the life of it. You’re helping ensure that future customers don’t experience the same issue. We will do our very best to get your situation resolved in a timely manner.

 

I need to return an item, how do I do that?

We want you to love anything you order from Jarrblo.com. Simply call us and request a return, and if it’s within 3 days of delivery, you’ll receive a full refund and we’ll pay for return shipping, send a carrier to pick up your items, and return them to us.

 

When will I get the refund?

If you are eligible for a refund, the same shall be given to you as per the following guidelines -:

The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Jarblo.com

The refund amount for the order paid vide cash/card on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account.


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